Frequently asked questions
Short answers about reports, payment and coverage. Can't find yours? Write to us.
About the report
A history index from 0 to 100, title brands and the current title, reported accidents and damage on a body map, odometer readings with a mileage check, ownership periods, service and registration events, past auction sales with photos, and open safety recalls. What a report contains depends on the records that exist for that VIN.
Usually within minutes of payment. The report opens in your browser, and we email you a link to it.
Yes. A sample report is a real report on another car, with the VIN hidden.
Payment and refunds
No. You pay once per report, and we never charge your card again.
If we can't find any history for the VIN or can't prepare the report, your payment is refunded in full automatically.
By card, Apple Pay or Google Pay through Stripe. We never see or store your card number. The price includes all taxes.
VIN and coverage
Full 17-character VINs. We check that the VIN is valid before you pay. If no records are found for the provided VIN, your payment is refunded in full.
At the bottom of the windshield on the driver's side, on the sticker in the driver's door frame, and in the registration or title documents.
Privacy
No. Reports contain vehicle records only — no names, addresses or phone numbers of owners.
Only you. We don't publish the VINs you buy reports for. Your report link is private — share it only if you want to.
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